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Cookie Policy

Last updated: December 2024

What Are Cookies?

Cookies are small text files that are stored on your device when you visit our website. They help us provide you with a better browsing experience by remembering your preferences and understanding how you use our site.

We use cookies for various purposes, including essential website functionality, performance improvement, and personalization. This Cookie Policy explains what cookies we use, why we use them, and how you can control them.

Cookie Categories

1. Essential Cookies (Strictly Necessary)

These cookies are essential for the website to function properly and cannot be disabled. They include:

  • Session Management: Maintain your login status and booking progress
  • Security Cookies: Protect against fraudulent activity and ensure secure transactions
  • Load Balancing: Distribute traffic across our servers for optimal performance
  • Legal Compliance: Store consent preferences for GDPR compliance

2. Performance Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information:

  • Analytics: Track page views, popular content, and user journey
  • Error Tracking: Identify and fix technical issues
  • Performance Monitoring: Measure page load times and user experience
  • Conversion Tracking: Understand booking completion rates

3. Functional Cookies

These cookies enable enhanced functionality and personalization:

  • Language Preferences: Remember your preferred language
  • Location Settings: Store pickup/return location preferences
  • Vehicle Preferences: Remember frequently selected vehicle categories
  • Search History: Store recent searches for quick access

4. Marketing Cookies

These cookies are used to deliver relevant advertisements and measure campaign effectiveness:

  • Retargeting: Show relevant ads on other websites
  • Social Media: Enable social media sharing functionality
  • Conversion Tracking: Measure effectiveness of marketing campaigns
  • Personalized Content: Display relevant offers based on your interests

Third-Party Cookies

We use services from trusted third-party providers who may set cookies on our website:

Google Analytics

Purpose: Website analytics and performance monitoring
Privacy: We use Google Analytics 4 with enhanced privacy features
Retention: Data retained for 26 months
Opt-out: Google Analytics Opt-out

Google Tag Manager

Purpose: Marketing tag management and conversion tracking
Privacy: Used for managing marketing pixels and tracking codes
Retention: Data retained according to campaign requirements
Control: Can be disabled through cookie consent preferences

Social Media Platforms

Facebook/Meta: Social sharing and advertising pixels
Twitter/X: Social sharing functionality
Instagram: Social media integration
Control: All social media cookies require explicit consent

Cookie Consent and Control

Your Consent

We obtain your consent for non-essential cookies through our cookie consent banner. You have the right to:

  • Accept all cookies
  • Reject all non-essential cookies
  • Customize your cookie preferences by category
  • Withdraw consent at any time
  • Manage cookies through your browser settings

How to Control Cookies

Through Our Website

You can manage your cookie preferences at any time by:

  • Clicking the cookie icon in the bottom-left corner of our website
  • Visiting our Privacy Policy page
  • Contacting our Data Protection Officer

Through Your Browser

You can also control cookies through your browser settings:

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Preferences > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and site permissions

Cookie Retention and Deletion

Different cookies have different retention periods:

  • Essential Cookies: Session cookies (deleted when you close your browser) or persistent for up to 1 year
  • Performance Cookies: Up to 26 months (Google Analytics default)
  • Functional Cookies: Up to 1 year or until you clear your browser data
  • Marketing Cookies: Up to 13 months or until consent is withdrawn

When you withdraw consent or delete cookies, we will stop using the affected cookies and delete them from our systems where possible.

GDPR Compliance

Our cookie practices comply with the General Data Protection Regulation (GDPR) and ePrivacy Directive:

  • Lawful Basis: Essential cookies are used based on legitimate interest; others require consent
  • Consent Management: Clear, specific, and informed consent for non-essential cookies
  • Right to Withdraw: You can withdraw consent at any time without affecting service
  • Transparency: Full disclosure of cookie purposes and third-party involvement
  • Data Minimization: We only use cookies necessary for the specified purposes

International Visitors

Our website is primarily intended for users in Curaçao and the Caribbean region. However, we comply with international privacy standards:

  • EU Visitors: Full GDPR compliance including consent requirements
  • US Visitors: Compliance with state privacy laws (CCPA, etc.)
  • Other Countries: Compliance with applicable local privacy laws
  • Data Transfers: Appropriate safeguards for international data transfers

Children's Privacy

We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information and restrict access to our services.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. We will:

  • Notify you of significant changes through our website
  • Update the "Last updated" date at the top of this page
  • Obtain fresh consent for new types of cookies
  • Provide clear information about the changes

We encourage you to review this Cookie Policy periodically to stay informed about our cookie practices.

Contact Information

If you have any questions about this Cookie Policy or our cookie practices, please contact us:

Data Protection Officer

Email: [email protected]
Phone: +5999 843 8228
Address: F.D. Rooseveltweg 282, Willemstad, Curaçao

Technical Support

Email: [email protected]
Phone: +5999 843 8228
Hours: Monday - Sunday, 8:00 AM - 9:00 PM

Cookie Management Tool

You can manage your cookie preferences using the cookie icon located in the bottom-left corner of our website. This tool allows you to view, modify, or withdraw your consent for different cookie categories at any time.

Need Help? Our customer service team can assist you with cookie management and privacy-related questions.